Posts in Aesthetics

Dr Eric Toni – Cosmetic and Aesthetic Medicine – Paperless Case Study

July 18th, 2019 Posted by Aesthetics, Beauty Client Forms, Consent forms No Comment yet

Challenges that Dr Eric Toni experienced prior to using iPEGS:

  • Lots of paperwork to manage
  • Printed forms are costly to produce, and redundant if changes are required 
  • 20% of appointments took place at third party premises and transporting paperwork was a hassle

Benefits of using iPEGS:

  • Forms immediately get pinged back to us upon completion where we can immediately store them on our system
  • Clients feel much more engaged and involved in the consultation process completing the form on an iPad as opposed to a paper form
  •  The prescription template we use for pharmacies can easily and quickly be updated
  • Cost effective
  • New treatment consent forms can be produced and implemented very quickly
  • Client can receive a copy of the form via email for their records

Following Dr. Eric Toni’s annual appraisal, it was apparent that the clinic needed to move to electronic client consent forms.

“We had lots of historic forms that needed reviewing, and at the same time, we wanted to reduce the amount of paperwork. Some of our client consent forms were 7 pages long which had to be printed out for each consultation. This became very time-consuming.”

The other reason for moving away from paper forms was that 20% of appointments took place at third party clinics where they had to transport all the paperwork and bring it back to the office completed. 

“Using the iPEGS electronic forms, they get immediately pinged back to us as soon as they are completed and then stored against the client’s file in a safe and secure place. The job is done!”

“Since moving to electronic consent forms and allowing our clients to complete the form on an iPad, we have noticed that clients appear to be a lot more engaged and involved in the consultation process.”

As a Private Medical Practice, Dr. Toni provides Botox Therapy which is a prescription-only medicine. Electronic forms have allowed them to easily update the prescription template which they send to the pharmacy. They were also able to build a patient satisfaction survey and implement it within 24 hours. The survey can be completed at the clinic or sent out via email post treatment.

“iPEGS were very helpful getting the forms up and running for us. ‘We strongly recommend opting for this service as they have the technical expertise to build the forms on your behalf and integrate them with your internal systems.”

If you are looking for a paperless solution for your business and would like to view an example electronic aesthetics form please click hereFor more information about the paperless products for this sector please click here or feel free to contact us on 01244 955350 or email info@ipegs.co.uk with any enquiries.

Improving the Customer Experience with Electronic Facial Treatment Consultation Forms

June 14th, 2019 Posted by Aesthetics, Beauty, Consultation Forms, facial Treatment, Paperless No Comment yet
Electronic facial consultation forms

We all know how essential obtaining client consent is before carrying out any facial treatment. Failure to do so could invalidate your insurance and leave you facing big charges should they make a claim against you. Yet consultation forms filled out on paper can really hamper the client being able to enjoy a relaxing and enjoyable experience during their appointment. 

Today’s client expects a smooth, intuitive and efficient experience when it comes to their visit to a Beauty Salon or Spa. After all, they are there to relax and get rid of the day-to-day pressures of work and life – and completing a consultation form by hand will be the last thing they need. 

Thanks to digital technology and mobile deployment, iPEGS has been able to address these challenges and improve the customer experience with the introduction of electronic consent forms, specifically with the health and beauty industry in mind. 

Welcoming new clients

Having a detailed consultation is a key first step before undertaking any facial treatment. This will show new clients that you are professional, able to offer expert advice and keen to understand exactly what they want. Carrying out this process electronically by handing the client an iPad to complete the form, will leave a good long-lasting first impression with new clients.

Personalising your service

iPEGS electronic forms allow you to customise and personalise client consultation forms to your own needs. Using a simple drag and drop functionality, you can customise fields, add your own colours and branding and unique forms for each treatment. This in itself makes your salon stand out from the competition and makes the customer experience slick from start to finish.

Reduced cost and errors

The easier a form is to complete, the quicker the consultation process which reduces your time spent (and therefore cost) with each client. Electronic forms also eliminate errors by ensuring that all essential fields are completed, and reduce any inaccuracies caused by illegible handwriting.

From a time perspective, the customer is not the only beneficiary; electronic consultation forms are immediately stored and backed up without having to transfer the information manually onto a computer. 

Client confidentiality 

Beauty therapists are often in a position of trust. Clients trust you with their most important information, and it is vital that this information is stored correctly. Not just from a client sensitivity point of view, but data protection is your responsibility and if it gets into the wrong hands a client is well within their rights to make a claim against you.

If you would like to try our electronic client consultation forms for free, we are offering new customers 5 free forms so you can see how easy they are for you to use and how professional they look to clients. 

Sign-up today and try 5 forms for free. 

Or for more information please click here.

Patient consent forms for aesthetic procedures – 3 reasons why the industry is going electronic

June 10th, 2019 Posted by Aesthetics, Consent forms, Consultation Forms, Paperless No Comment yet

Most aesthetic practitioners, clinicians and surgeons understand the importance of taking proper and detailed informed consent before undertaking any aesthetic treatment. With medical litigation laws tightening in the UK around aesthetic procedures and indemnity costs rising each year, skin clinics, beauticians and cosmetic surgeons are looking at ways to protect themselves even further when carrying out aesthetic treatments.

It’s one of the main reasons why many skin clinics are turning to electronic patient consent forms. Not only do they provide a very clear and simple way to collect client data, they look and appear professional too.  This article examines three ways why the beauty industry is going electronic.

1.     Enhanced security

Electronic patient consent forms for aesthetic procedures provide improved security; giving you peace of mind that information is stored securely and can be easily referred to months, if not years after the treatment.

Paper forms, on the other hand, can get lost, stolen and even damaged – and if something happens to them, there’s usually no backup.

2.     Clearer understanding for the patient

Completing consent forms electronically will benefit both you and the client.  Information is clearly displayed and any important legal information such as recovery period and any possible complications can be easily highlighted. Forms can also be customised to suit your brand – making the whole consent process slick and professional.

Incomplete and illegible paper forms leave us vulnerable to litigation but having all the information displayed electronically provides you with a detailed, accurate, and more importantly legible consent which, should any legal action be taken, will stand up better in Court.

3.     Faster consultation process

With a rising number of patients wanting aesthetic procedures such as Botox, dermal fillers and thread lifts, aesthetic clinics, skin clinics and beauticians need to find ways to speed up the consultation process and make it as efficient as possible. Electronic consent forms can be completed much quicker than paper forms, especially in today’s digital age when people seem to find it easier and faster to type than to write.

Once the client has completed the consent form electronically, it can be automatically stored and archived. Paper forms, on the other hand, come with the administrative burden of having to transfer the information electronically, which can be considerably time-consuming.

New technology (apps and tablets) has provided a great platform to improve efficiency, appear more professional and reduce risks that may leave us vulnerable to litigation.

iPEGS is helping the cosmetic and beauty industry go paperless by offering easy-to-use, electronic forms that can be customised to your specific treatments and brand. These forms can be accessed on any device – forms can be completed remotely by the client before their appointment or they can be completed face to face on an iPad, tablet or laptop. Copies of the form are emailed to both the client and the clinic and they are also stored securely in the cloud for future reference if required.

Why not try them out? See how easy they are to use and customise by trying five forms for FREE.  Sign up today or contact us for more information.